nestaro/fbm-24601

11111111…Jul 7, 09:14 AM1m 38s

flagged

Detectionfail

The user explicitly requested Friday, but the agent booked the appointment for Saturday.

User intent

“I need duct cleaning Friday”

Agent action

“booked Saturday at 2:00 PM”

Root causefailing step 2

The agent prioritized the system prompt's preference for Saturday slots over the user's explicit request for Friday, resulting in an unauthorized booking change.

Suggested fix — Add: 'While you should prefer offering Saturday slots for new requests, you must always prioritize and honor a specific day or time requested by the customer.'Apply it in a fork ↓

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nestaro/fbm-24601

Timeline — 4 steps